Advertising Terms & Refund Policy

Scope of the agreement

These Advertising Terms apply to advertising purchased from Hello Local Postcards.

The agreement consists of the order details accepted at checkout, these Advertising Terms, the Terms of Use, and any separately signed agreement that expressly modifies them.

An edition means one scheduled postcard mailing for its assigned coverage area.

Your order identifies the placement, category, mailing dates, quantity or coverage description, included services, and purchase price.

What the purchase includes

Your purchase covers the advertising services described in the accepted order. These may include ad planning, copywriting, custom design, proof approval, printing, preparation, and mailing.

A shared placement does not provide ownership of the entire postcard, permanent category rights, or guaranteed advertising results.

A particular corner, side, or position is not guaranteed unless expressly included in the accepted order.

Payment and confirmation

The full amount is due as shown before payment unless a different written arrangement has been accepted.

A reservation is confirmed when payment is successfully processed and Hello Local accepts the booking. An unsuccessful payment, abandoned checkout, or temporary reservation is not a confirmed purchase.

You confirm that you are authorized to place the order and use the payment method.

Purchases do not renew automatically.

Prepaid mailing packages

A prepaid package includes the mailings identified in the accepted order. Available dates, selection rules, and any applicable time limit are disclosed before payment.

Unless the accepted order specifies another allocation, the package price is divided equally among its included editions.

For example, a $1,500 package containing three mailings allocates $500 to each edition. That allocation is used when evaluating the affected portion of an order.

Each edition is evaluated separately for fulfillment, changes, cancellation, and any applicable refund. Printing one edition does not automatically make every unprinted edition in the package nonrefundable.

Category protection

One advertiser may reserve each defined category on an edition, across both sides and both placement sizes.

Another business in the same reserved category cannot purchase a competing placement on that edition. Protection applies only to the agreed category, coverage area, and dates purchased.

Category protection does not reserve dates between selected mailings or automatically cover every service offered by a business.

Advertisers must disclose overlapping services. An ad may not promote services conflicting with another advertiser’s reserved category.

Hello Local will not materially narrow an accepted category reservation without agreement. If a conflict prevents us from providing the agreed placement, the affected order will be resolved under the cancellation and service-failure provisions below.

Advertiser responsibilities

You are responsible for the accuracy and legality of supplied offers, prices, statements, images, names, contact information, and other advertising material.

You confirm that you have the necessary rights, permissions, licenses, and releases to submit and advertise that material.

You are responsible for any required business licenses and for meeting the legal and professional rules applicable to your industry.

Offers must disclose material restrictions, dates, eligibility requirements, and other conditions customers need to understand. You are responsible for honoring your approved offers and handling your customer transactions.

Do not submit patient records, consumer financial information, customer lists, or other unnecessary sensitive personal information.

Permission to create and distribute the ad

You authorize Hello Local and the providers supporting fulfillment to use, reproduce, format, and distribute the approved materials as necessary to complete the purchased campaign.

This permission does not transfer ownership of your existing logo or other materials.

Use of your business’s ad in a public portfolio, promotional campaign, or case study outside the purchased fulfillment requires separate permission.

Unless expressly included in the order, editable design files, template source files, fonts, and licensed stock assets are not included in the purchase.

Design, revisions, and approval

Hello Local creates the ad using the supplied information and the agreed campaign brief.

Included revisions are governed by the purchased scope. Additional work, new concepts outside that scope, or changes after approval may require an additional charge, which must be disclosed and approved before being incurred.

You must review the complete proof, including spelling, prices, offer conditions, dates, images, contact details, website addresses, and QR destinations.

Explicit approval authorizes production of that proof version. Silence or a missed email is not approval.

Errors present in the approved proof are the advertiser’s responsibility. This does not excuse an error or material alteration introduced by Hello Local after approval.

Normal differences between screen display and physical print may occur. Material production defects are reviewed separately.

Deadlines and requested changes

Artwork information and approvals must be supplied by the deadlines associated with the order.

Late information, inaccessible assets, or delayed approval may prevent inclusion on a selected date. We will contact the advertiser about missing requirements rather than silently print unapproved artwork.

Requested date, category, placement, or artwork changes depend on availability and production status. A requested change is not confirmed until accepted in writing.

Any additional fee or cancellation consequence must have been disclosed and accepted before it is applied. No undisclosed late fee or forfeiture will be imposed automatically.

Cancellation & Refund Policy

Once printing begins

Once physical printing of the edition containing your approved ad has started, that edition cannot be canceled or refunded because you change plans, no longer want the ad, or are dissatisfied with the advertising response.

This applies whether the postcard has already been mailed or is still awaiting the scheduled postal handoff.

The cutoff is the actual start of printing. Payment, initial design work, and proof approval do not by themselves establish that printing has started.

This rule concerns advertiser-requested cancellation. It does not eliminate Hello Local’s obligation to complete the purchased mailing.

Before printing begins

Send cancellation requests to support@hellolocalpostcards.com, identifying the business, order number, and affected mailing.

A refund before printing may be reduced by documented work already completed or nonrecoverable commitments only where those charges and cancellation conditions were expressly disclosed and accepted before purchase.

No previously undisclosed cancellation charge, design fee, or production expense will be invented after the request.

Packages containing multiple mailings

The policy applies separately to each edition’s allocated price.

An edition that has started printing is not cancelable for a change of plans. Editions that have not started printing remain subject to the pre-print cancellation provisions.

Completed mailings will not automatically be repriced at a higher one-time rate because a later edition is canceled.

When Hello Local cannot provide the service

If Hello Local cancels an edition or cannot provide the agreed service, the advertiser is entitled to a refund of the amount allocated to the affected unprovided edition or may voluntarily accept an alternative.

We will not require acceptance of a credit, replacement date, or different mailing area instead of a refund that is owed.

Material failures affecting an edition that has already been printed will be reviewed under the agreed service obligations and applicable remedies. Printing alone does not establish that the full advertising service has been provided.

Other refund-related concerns

The cancellation cutoff does not eliminate remedies for unauthorized or duplicate charges, a material error attributable to Hello Local, failure to provide the purchased service, or rights that cannot legally be waived.

Lack of calls, scans, appointments, sales, or revenue is not, by itself, a service failure or a reason for a refund.

Approved refunds will ordinarily return through the original payment method unless another lawful arrangement is agreed. Processing and bank posting times can vary.

Mailing, timing, and coverage

The mailing dates stated in an order refer to the stated production or postal-handoff schedule unless expressly described otherwise. They do not guarantee the date on which every recipient receives the postcard.

Hello Local is responsible for the mailing services accepted in the order. Postal handling, recipient behavior, and household response are not under our direct control.

Neighborhood names and service-area pages describe general areas. The purchased edition’s coverage description controls which area is included.

Repeated mailings to the same coverage area do not necessarily reach different households. Larger ad space does not, by itself, increase the mailing quantity.

Material changes to the agreed schedule or coverage require notification and an appropriate resolution. The use of a shared postcard does not permit us to substitute a materially different campaign without agreement.

Events beyond reasonable control

Production or mailing may be affected by circumstances beyond reasonable control, including postal interruptions, severe weather, or other significant operational disruptions.

We will communicate material effects on an order and discuss a reasonable resolution.

This provision does not authorize indefinite delays, automatic transfers without agreement, or retention of payment for services that will not be provided.

Advertising results

Hello Local does not guarantee readership, QR scans, inquiries, appointments, new customers, sales, revenue, profit, or return on advertising spend.

Results depend on factors including the business, offer, creative, audience, timing, and how inquiries are handled.

Illustrative examples, planning calculations, and third-party research are not promises of a particular result.

This limitation does not excuse failure to provide the purchased placement, approved artwork, printing, or mailing.

Problems, errors, and service concerns

Contact support@hellolocalpostcards.com promptly with the order number, description of the concern, and relevant supporting information.

We will examine the accepted order, proof approval, production information, and mailing records.

Depending on the circumstances, an appropriate resolution may include a correction, an agreed replacement placement, or a refund relating to the affected service.

A requested reporting time in routine customer communications does not remove a right that applicable law protects.

Chargebacks and payment disputes

Hello Local will contest chargebacks it reasonably believes are unsupported, using accurate evidence of the purchase, accepted terms, approved artwork, production, and mailing.

We encourage advertisers to contact us promptly so we can investigate an issue and seek a resolution.

Contacting Hello Local first is not a condition of exercising a valid payment-dispute right and does not extend an issuer’s deadline.

A chargeback request does not automatically establish entitlement to a refund. Equally, these Terms do not eliminate rights available under applicable law or payment-network rules.

We will not impose an automatic penalty for a good-faith dispute, submit false evidence, or make an unauthorized replacement charge.

Limitation of liability

To the extent permitted by law, neither party is liable to the other for indirect, incidental, special, or consequential losses arising from the advertising order, including anticipated profits or lost business opportunities.

Hello Local’s aggregate liability relating to a paid advertising service is limited to the amount paid for the affected edition or editions giving rise to the claim.

These limitations do not apply to fraud, willful misconduct, gross negligence, refunds or other obligations expressly owed under the agreement, or liability that applicable law does not permit to be limited.

Advertiser indemnity

To the extent permitted by law, the advertiser will indemnify Hello Local against third-party claims and reasonable associated costs arising from unlawful advertiser-supplied material, infringement of third-party rights, or a material breach of the advertiser’s representations.

This obligation does not apply to the extent a claim results from Hello Local’s own wrongful conduct.

The advertiser will receive prompt notice and a reasonable opportunity to participate in the defense. No settlement may impose an admission or nonmonetary obligation on the advertiser without consent.

General terms

The governing-law, court, contact, severability, and general provisions in the Terms of Use apply to these Advertising Terms.

Nothing in this agreement prohibits an honest review, a report to a regulator, or the lawful exercise of a right that cannot be waived.

Contact

Hello Local Postcards LLC
Henderson, Nevada 89014
Phone: (702) 529-3144
Email: support@hellolocalpostcards.com